Privacy Policy

This Privacy Policy describes how Pequod's Pizza ("we," "us," "our," or "the Company") collects, uses, discloses, and protects the personal information of individuals ("you," "your," or "user") who visit our website at pequodspizza.top, place orders, interact with our services, or otherwise engage with us. We are committed to protecting your privacy and handling your personal data with transparency, care, and full compliance with applicable United States federal and state privacy laws.

Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website and services immediately.

1. About Us

Pequod's Pizza is a food service business operating in the United States. We specialize in providing high-quality pizza and food products to our customers through our website and physical locations. Our contact information is as follows:

For all privacy-related inquiries, requests, or complaints, please use the contact information provided above or refer to the dedicated contact section at the end of this policy.

2. Scope of This Privacy Policy

This Privacy Policy applies to all personal information collected by Pequod's Pizza through the following channels:

• Our website located at pequodspizza.top
• Online ordering systems and platforms affiliated with our business
• Email communications, customer service interactions, and support channels
• Marketing campaigns, promotional offers, and loyalty programs
• Physical locations, if applicable, where personal data is collected digitally or otherwise
• Third-party platforms and social media channels where we maintain a presence

This policy does not apply to third-party websites, applications, or services that may be linked from our website. We encourage you to review the privacy policies of any third-party services you access through our platform.

3. Information We Collect

We collect various types of information in connection with our services. The categories of information we collect are described below.

3.1 Personal Identification Information

When you create an account, place an order, sign up for a newsletter, or otherwise interact with us, we may collect the following personal identification information:

• Full name — to identify you and personalize your experience
• Email address — to send order confirmations, receipts, and promotional communications
• Phone number — for order updates, delivery coordination, and customer support
• Mailing and delivery address — to fulfill delivery orders and provide location-based services
• Date of birth — for age verification purposes and promotional offers
• Username and password — for account creation and security purposes

3.2 Payment and Financial Information

When you make a purchase through our website or affiliated platforms, we collect payment-related information necessary to process your transaction. This may include:

• Credit or debit card information (collected and processed securely through third-party payment processors)
• Billing address associated with your payment method
• Transaction history and order details

Please note that we do not directly store complete credit or debit card numbers on our servers. Payment processing is handled by PCI-DSS compliant third-party processors who maintain their own stringent security standards.

3.3 Usage and Behavioral Data

As you interact with our website, we automatically collect certain usage and behavioral data, including:

• Pages visited, links clicked, and time spent on individual pages
• Search queries entered on our website
• Items added to your shopping cart or wishlist
• Order frequency, preferences, and history
• Referral source (how you arrived at our website)
• Interaction patterns with promotional content and email communications

3.4 Device and Technical Information

We automatically collect technical information about the device and software you use to access our website, including:

• IP address and approximate geographic location derived from your IP address
• Browser type and version
• Operating system and device type (desktop, mobile, tablet)
• Screen resolution and display settings
• Time zone and language settings
• Unique device identifiers and mobile advertising identifiers
• Network information and internet service provider

3.5 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your interactions with our website. This data helps us improve our services, personalize your experience, and deliver targeted advertising. For detailed information about our use of cookies, please refer to Section 9 of this Privacy Policy.

3.6 Communications and Customer Support Data

When you contact us for customer support, submit feedback, or otherwise communicate with us, we collect:

• The content of your messages, emails, and support tickets
• Your contact information as provided during the communication
• Records of our responses and interaction history
• Any attachments, photographs, or documents you voluntarily provide

3.7 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms when you connect your social accounts to our services
• Third-party food delivery partners and order management systems
• Analytics providers and marketing partners
• Publicly available sources and databases

4. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes. The specific purposes for which we use your data are described below.

4.1 Providing and Managing Our Services

• Processing and fulfilling your food orders, including delivery or pickup arrangements
• Creating and managing your customer account
• Sending order confirmations, receipts, and delivery status updates
• Facilitating payment processing and managing billing inquiries
• Responding to your customer service requests and resolving complaints
• Administering loyalty programs, rewards, and promotional offers

4.2 Improving Our Website and Services

• Analyzing website traffic patterns and user behavior to enhance functionality
• Conducting internal research and development to improve our menu, offerings, and user experience
• Monitoring and diagnosing technical issues with our website and applications
• Testing new features, products, and promotional strategies
• Generating aggregated, anonymized analytics reports for business intelligence purposes

4.3 Marketing and Promotional Communications

• Sending you promotional emails, newsletters, and special offers (with your consent where required)
• Personalizing marketing communications based on your order history and preferences
• Delivering targeted advertisements on our website and third-party platforms
• Notifying you about new menu items, limited-time offers, and events
• Conducting surveys and collecting feedback for market research purposes

You may opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in any promotional email or by contacting us directly at [email protected].

4.4 Legal and Compliance Purposes

• Complying with applicable federal and state laws and regulations
• Enforcing our Terms of Service and other applicable agreements
• Detecting, investigating, and preventing fraudulent transactions and security threats
• Responding to legal requests, court orders, and government inquiries
• Protecting the rights, property, and safety of Pequod's Pizza, our customers, and the public

5. Legal Basis for Processing Personal Information

Depending on your state of residence within the United States, we rely on the following legal bases for processing your personal information:

5.1 Performance of a Contract

Processing your order and providing the food delivery or pickup services you have requested requires us to process your personal information. Without this processing, we would be unable to fulfill your orders or provide our core services.

5.2 Legitimate Business Interests

We process certain data based on our legitimate business interests, such as improving our services, preventing fraud, ensuring network and information security, and conducting internal analytics. We ensure that our legitimate interests do not override your fundamental privacy rights.

5.3 Consent

For certain processing activities, such as sending you marketing communications or placing non-essential cookies on your device, we rely on your explicit consent. You have the right to withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5.4 Legal Obligation

We may be required to process your personal information to comply with applicable legal obligations, including tax laws, food safety regulations, and consumer protection requirements under federal and state law.

6. Sharing Your Information with Third Parties

We do not sell your personal information to third parties. However, we may share your information with trusted partners and service providers in the following circumstances.

6.1 Service Providers and Business Partners

We engage third-party service providers to assist us in operating our business and delivering our services. These providers are contractually obligated to use your information only for the purposes for which it was shared and to maintain appropriate security measures. Categories of service providers include:

• Payment processors — to securely handle payment transactions
• Delivery and logistics partners — to coordinate food delivery services
• Cloud hosting and IT infrastructure providers — to host and maintain our website and data systems
• Email marketing platforms — to send promotional and transactional communications
• Analytics providers — such as Google Analytics, to analyze website traffic and user behavior
• Customer relationship management (CRM) systems — to manage customer interactions and support
• Advertising networks — to deliver targeted advertisements based on your interests

6.2 Legal Requirements and Law Enforcement

We may disclose your personal information to government authorities, law enforcement agencies, or other third parties when we believe disclosure is necessary or required to:

• Comply with a legal obligation, court order, or government request
• Protect and defend the rights or property of Pequod's Pizza
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our services or the general public
• Comply with applicable federal or state regulations, including the Federal Trade Commission Act

6.3 Business Transfers

In the event that Pequod's Pizza undergoes a merger, acquisition, sale of assets, reorganization, or similar business transaction, your personal information may be transferred to the acquiring entity as part of that transaction. We will notify you of any such change in ownership or control and any choices you may have regarding your information.

6.4 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for business intelligence, marketing research, or analytical purposes. Such sharing does not constitute a sale of personal information.

7. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical security measures to protect it from unauthorized access, disclosure, alteration, or destruction.

7.1 Technical Security Measures

• Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted between your browser and our servers.
• Secure payment processing: All payment transactions are processed through PCI-DSS compliant third-party payment processors.
• Firewalls and intrusion detection systems: Our servers are protected by advanced firewall systems and monitored for suspicious activity.
• Regular security assessments: We conduct periodic vulnerability assessments and security audits of our systems.
• Access controls: Access to personal information is restricted to authorized personnel on a need-to-know basis.

7.2 Administrative Security Measures

• Employee training on data protection and privacy best practices
• Confidentiality agreements for employees and contractors who handle personal data
• Clear internal policies governing data access, retention, and handling
• Incident response procedures for identifying and addressing security breaches promptly

7.3 Data Breach Notification

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and relevant authorities as required by applicable law, including applicable state data breach notification laws. We will provide you with information about the nature of the breach, the data affected, and the steps we are taking to address it.

8. Your Privacy Rights

Depending on your state of residence in the United States, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

8.1 California Residents — CCPA/CPRA Rights

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the purposes for which we use it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request the deletion of your personal information, subject to certain exceptions permitted by law.
• Right to Correct: You have the right to request correction of inaccurate personal information we hold about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising purposes. We do not sell personal information for monetary consideration, but we may share data with advertising partners, which may constitute "sharing" under California law.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information to purposes necessary to provide our services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. This means we will not deny you services, charge different prices, or provide a different level of service quality based on your exercise of these rights.

To submit a privacy rights request as a California resident, please contact us at [email protected]. We will respond to verifiable consumer requests within 45 days, with a possible extension of an additional 45 days when reasonably necessary.

8.2 General Privacy Rights for All Users

Regardless of your state of residence, we extend the following privacy rights to all of our users where feasible and to the extent required by applicable law:

• Right of Access: You may request access to the personal information we hold about you and receive a copy of that information in a commonly used format.
• Right to Correction: You may request that we correct inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You may request that we delete your personal information, subject to our legal obligations to retain certain records.
• Right to Portability: You may request that we provide your personal information in a structured, commonly used, and machine-readable format so that it can be transferred to another service provider where technically feasible.
• Right to Withdraw Consent: Where we rely on your consent as the basis for processing your data, you have the right to withdraw that consent at any time.
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in any email we send or by contacting us directly.

8.3 Exercising Your Rights

To exercise any of your privacy rights, please submit a request by:

• Emailing us at [email protected] with the subject line "Privacy Rights Request"

We may need to verify your identity before processing your request to protect against unauthorized access to your personal information. This verification process may require you to provide certain identifying information that we can match against our records. We will not charge a fee for processing a privacy rights request unless the request is manifestly unfounded or excessive.

9. Cookie Policy Summary

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertisements. This section provides a summary of our cookie practices.

9.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They allow the website to remember your preferences, track your behavior, and provide a more personalized experience over time. Similar technologies include web beacons, pixel tags, and local storage objects.

9.2 Types of Cookies We Use

9.3 Managing Your Cookie Preferences

You can manage your cookie preferences at any time through your browser settings or our cookie consent tool. Please note that disabling certain cookies may affect the functionality of our website. Most browsers also allow you to block or delete cookies through their settings menus.

For more detailed information about our cookie practices and how to opt out, please refer to our full Cookie Policy, which is available on our website.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention periods we apply are described below.

When personal information is no longer required for its original purpose and no legal obligation requires us to retain it, we will securely delete, anonymize, or de-identify it in accordance with our internal data disposal procedures.

11. Children's Privacy

Pequod's Pizza does not knowingly collect, use, or disclose personal information from children under the age of 13 without verifiable parental consent, in compliance with the Children's Online Privacy Protection Act (COPPA). Our services are intended for adults aged 18 and over, and by using our website, you represent and warrant that you are at least 18 years of age.

If we become aware that we have inadvertently collected personal information from a child under 13, we will take prompt steps to delete that information from our systems. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at [email protected] so that we can take appropriate action.

We encourage parents and guardians to supervise their children's online activities and to help enforce this policy by instructing their children never to provide personal information through our website without parental consent.

12. International Data Transfers

Pequod's Pizza is a United States-based business, and your personal information is primarily collected, stored, and processed within the United States. However, due to the global nature of our third-party service providers (including cloud hosting, analytics, and marketing platforms), your information may be transferred to, stored in, or accessed from countries outside the United States.

Please be aware that data protection laws in other countries may differ from those in the United States and may not provide the same level of protection. When we transfer your personal data outside the United States, we take appropriate measures to ensure that such transfers are conducted in accordance with applicable law and that your information remains protected to a standard consistent with this Privacy Policy.

These measures may include:

• Entering into data transfer agreements with our service providers that include appropriate contractual protections for your data
• Ensuring that service providers are certified under applicable data protection frameworks
• Conducting due diligence on the data protection practices of international service providers

By using our website and services, you acknowledge and consent to the potential transfer of your personal information to countries outside your own country, including the United States, where privacy laws may differ from those in your jurisdiction.

13. Third-Party Links and Services

Our website may contain links to third-party websites, applications, and services that are not owned or controlled by Pequod's Pizza. This Privacy Policy applies solely to information collected by us and does not cover the practices of third parties.

We encourage you to review the privacy policies of any third-party websites or services you access through our platform. We are not responsible for the privacy practices or the content of third-party websites, and linking to such websites does not constitute our endorsement of their privacy practices.

Third-party services integrated with our website may include social media platforms, payment processors, food delivery aggregators, and advertising networks, each of which maintains its own privacy policy governing its data collection and processing practices.

14. Federal and State Privacy Law Compliance

Pequod's Pizza is committed to complying with all applicable United States federal and state privacy laws and regulations. Our privacy practices are governed by, and designed to comply with, the following:

14.1 Federal Laws

• Federal Trade Commission Act (FTC Act): We comply with the FTC Act, which prohibits unfair or deceptive acts or practices in commerce, including deceptive privacy policies and failure to implement reasonable data security measures.
• Children's Online Privacy Protection Act (COPPA): We do not knowingly collect personal information from children under 13 without verifiable parental consent.
• CAN-SPAM Act: Our marketing emails comply with the requirements of the CAN-SPAM Act, including providing a clear mechanism to opt out of future marketing communications.
• Electronic Communications Privacy Act (ECPA): We respect the privacy of your electronic communications in accordance with applicable federal law.

14.2 State Privacy Laws

• California Consumer Privacy Act / California Privacy Rights Act (CCPA/CPRA): We honor the privacy rights of California residents as described in Section 8.1 of this policy.
• Other State Privacy Laws: We monitor the evolving landscape of state privacy legislation across the United States, including laws enacted in states such as Virginia (CDPA), Colorado (CPA), Connecticut (CTDPA), Texas, and others, and we strive to extend comparable rights and protections to residents of those states to the extent required by applicable law.

15. How to File a Complaint

If you believe that we have not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to contact us first so that we can attempt to resolve your concern directly.

15.1 Contact Us Directly

To file a privacy complaint with us, please contact our privacy team at:

• Email: [email protected]
• Website: pequodspizza.top

Please include in your complaint a detailed description of your concern, the personal information involved, and the resolution you are seeking. We will acknowledge receipt of your complaint within 5 business days and aim to resolve all complaints within 30 days.

15.2 Regulatory Authorities

If you are not satisfied with our response or believe we are processing your personal data in violation of applicable law, you may file a complaint with the relevant regulatory authority:

• Federal Trade Commission (FTC): The FTC enforces federal consumer protection and privacy laws. You may file a complaint at www.ftc.gov or by calling 1-877-FTC-HELP (1-877-382-4357).
• California Attorney General (California Residents): California residents may file complaints with the California Attorney General's Office regarding violations of the CCPA/CPRA. Visit oag.ca.gov for more information.
• California Privacy Protection Agency (CPPA): The CPPA is California's dedicated privacy enforcement agency. You may contact the CPPA at cppa.ca.gov.
• State Attorney General Offices: Residents of other states may file complaints with their respective state attorney general's office regarding privacy violations under applicable state law.

16. Changes to This Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our business practices, technology, legal requirements, or other factors. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this Privacy Policy
• Post the revised policy prominently on our website at pequodspizza.top
• Send you an email notification if the changes are significant and you have provided us with your email address

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. Your continued use of our website and services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please do not hesitate to contact us. We are committed to addressing your inquiries promptly and transparently.

When contacting us about a privacy matter, please include your full name, email address, a description of your inquiry or request, and your state of residence so that we can ensure we apply the appropriate legal protections and respond to you effectively.